MCDST Certification

The MCDST (Microsoft Certified desktop support specialist) certification offers technical support to consumers of Microsoft software and Windows operating systems. Professionals, after earning this certification, troubleshoot both software and hardware issues like resolving and diagnosing connection problems, assisting in Microsoft products upgrading and providing merchandise training.  Organizations frequently require their IT employees to have a bachelor's degree in the computer research field or a related category along with certification in Microsoft programming.

Career Definition for MCDST

This certification is helpful for knowing how to solve technical support issues faced by Microsoft product users.  Certified professionals may offer support in software installation, network troubleshooting, operating system upgrades and workstation connectivity issues.  The MCDST certified professional troubleshoot and fix issues by means of e-mail, phone or even in person contact. He may work as a significant member of the company's IT team, on the service-desk or as an independent contractor. Many specialists with this certification can also become trainers to teach candidates looking for MCDST certification. The BLS (Bureau of Labor Statistics) predicts an average job increase in the computer support filed for the next number of years.

Becoming MCDST Certified-Education Requirements

Numerous companies require MCDST specialists to also have a bachelor or associate degree in the computer science field or in a relevant discipline. MCDST certification usually requires more than six months of experience in desktop system operation having an emphasis on MS Windows XP operating system, and requires applicants to pass at least two examinations. Training is supplied through local community colleges, certification coaching organizations and also Microsoft Corporation. Some companies might also demand CompTIA A+ and also CompTIA Network+ certificate course offered by Computia (Computing Technology Industry Association).

Skills Necessary for MCDST Certification

MCDSTs should have a definite familiarity with Microsoft OS systems, specifically Windows XP, as well as relevant computer software. In addition of having expertise in Microsoft products, certified individuals must also be knowledgeable about computer systems. MCDST professionals should be detail-oriented and be willing to work in a position to resolve problems, diagnose and solve issues swiftly. He/She must be efficiently adept at customer care, communication and should be capable of working both independently and as a contributing member of a company team. Hands dexterity, great vision and the capability to lift personal computer equipment is also necessary.

Job Outlook and Financial Forecast for MCDST Professional

As the IT field gets increasingly complex, BLS particularly speaks about career growth for MCDST professionals. This organization predicts that the growth rate will increase up to 13% by-2016. Candidates having a bachelor's degree, expert certification and also multiple skills have the strongest job prospects. In June 2009, the PayScale website reported that the median annual revenue for MCDST service-desk professionals was $38,594, and for MCDST consultants it was $44,808.